
4 Alcatel-Lucent OmniPCX Enterprise Communication Server
Multi-tenant services
• Speed dial numbers per entity
• Calling line identification
• Integrated auto attendant services per entity
• Calling line identification presentation (CLIP)
per entity
• Greeting message per entity
• Music on hold per entity
• Night service per entity
• Over-dialing
• Personal code modification
• Priority call
• Store and redial external number
• Substitution
• Three-party conference
• Transfer in conversation on free/busy
telephone
• 29-party, meet-me conference
• Voice prompts on/off per telephone
• Voice message deposit on forwarded
telephone
• Call-waiting pickup
Advanced Business
Communication Services
• Calling line identification
presentation/restriction (CLIP/CLIR)
• Digit-by-digit dialing mode
• End-block dialing (digit correction possible)
• ISDN, H.323 or SIP identification (CLIP)
converted into name
• ISDN mini-text messages (carrier-dependent)
• Malicious call identification
• Storage of unanswered calls with date,
time and callback
• Sub-addressing
Manager-assistant team
• Access to manager’s voice message headers
from assistant's telephone
• Filtering scenario allocation to designated
assistant
• Flexible configuration: multiple
manager/assistant team
• Forwarding of private line
• Immediate forwarding of manager telephone
to assistant activated by manager or
assistant
• Manager-assistant specific online text
messaging
• Manager discreet listening (on filtered lines
only)
• Overflow assistant in case of main assistant
absence
• Private lines
• Main assistant, absence notification and
assistant overflow
• Selective filtering (scenarios)
Teamwork configuration
• Common/exclusive hold
• Group call pick-up
• Hunting groups
• Log on, log off
• Manageable ring indicator
• Manageable waiting queue
MyPhone on IP Touch 4068
2
and 4038
2
• Call log (incoming/outgoing calls made)
• Call-back list (non-answered calls)
• Universal directory access (UDA: LDAP
call-by-name)
• Telephony and instant messaging (IM)
presence
• IM fully integrated with telephony
(i.e., IM to answer a call)
Buddy list
• Direct access to conference
• Instant video escalation (available on
IP Touch 4028 as well)
Hotel Communication Services
• Available on all desktop phones
(IPT or analog)
• Check-in/check-out individual or group
• Pre-check-in/partial check-out
• Cyclic DDI
• Multi-occupant room
• Room allocation from the telephone
• Do not disturb
• Guest/patient personal code
• Internal call barring
• DDI call barring according to time schedule
• Wake-up service (up to four wake-up calls
per room)
Room service
• VIP
• Guest number or name
• Called service identification
• Guest language
• Room status
• Multilanguage voice prompts (eight
simultaneous languages)
Room directory
• Call-by-name
• Prepayment (deposit)
• Flexible suites
• Alcatel-Lucent hotel/hospital link (AHL)
• Secret identity for calls between rooms
• Public booth
• Guest personal identification number
• Manual call detail record (CDR) creation
• Minibar
• Billing
Attendant Services
3
• Abbreviated dialing
• Activation/deactivation of DND
• Add-on module
• Alarm indication
• Attendant groups
• Automatic answer
• Attendant specialization options (individual
or group)
• Busy lamp field
• Call-by-name in all communication situations
• Call charge request (carrier dependent)
• Centralized or distributed attendant in
network
• Call queuing with indication
• Call routing depending on class of traffic,
DID, company or called service (entity)
• Call waiting with indication
• Called party resources
• Call pick-up
• Charging recall service (carrier dependent)
• Chained call
• Choice of system status
• Conference
• Creation, cancellation and modification
of abbreviated number with name
• Creation, cancellation and modification
of subscribers (name, rights and more)
• Discrete call offer
• Discrete call offer by mini-text messages
on busy/free
• Reflexes telephone
• DTMF over dialing
• Large busy lamp field
• Flexible attendant routing time-out
overflow based on caller waiting time
• Headset capability
• Hold individual or multiple
• Create/delete directory items
• Internal call name/number displayed
• ISDN VIP monitoring
• Last number redial
• Line reservation
• Malicious call identification
• Manual reservation mode
• Mini-text messages
• Multi-tenant services
• Override on directory number
• Paging
• Password
• Personal call
• Priority call (internal/external)
• Receipt and read charging units and costs
(carrier-dependent)
2. Requires the Alcatel-Lucent Unified Communications Server
3 Attendant services offered according to attendant position type
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