Alcatel OmniAccess 5510 ADSL Spécifications télécharger pdf (Page 33)

OmniAccess 5510 USG - Release Notes

September 2010

Technical Support

Alcatel-Lucent technical support is committed to resolving our customer’s technical issues in a timely manner.

Customers with inquiries should contact us at:

Region Phone Number

North America 800-995-2696

Latin America 877-919-9526

Europe +33-388-55-69-29

Asia Pacific +65 6240 8484

Other International 818-878-4507

Internet: Customers with Alcatel-Lucent service agreements may open cases 24 hours a day via Alcatel-

Lucent’s support web page at: service.esd.alcatel-lucent.com.

Upon opening a case, customers will receive a case number and may review, update, or escalate support cases

on-line. Please specify the severity level of the issue per the definitions below. For fastest resolution, please

have telnet or dial-in access, hardware configuration—module type and revision by slot, software revision, and

configuration file available for each chassis.

Severity 1 Production network is down resulting in critical impact on business - no workaround available.

Severity 2 Segment or Ring is down or intermittent loss of connectivity across network.

Severity 3 Network performance is slow or impaired—no loss of connectivity or data.

Severity 4 Information or assistance on product feature, functionality, configuration, or installation.

OmniAccess 5510 USG - Release 3.0 Page 33 of 33

032667-10 Rev. A

1 2 ... 28 29 30 31 32 33

Pas de commentaire

Alcatel OmniAccess 5510 ADSL Spécifications Page 33